UJET Opens Its First Office in Portugal to Accelerate Contact Center Innovation Through AI
Company focused on transforming Customer Experience (CX) through Artificial Intelligence chooses Porto as its European tech hub
Porto, April 29, 2026 – UJET, a global leader in customer experience (CX) transformation through Artificial Intelligence (AI) and a member of the Porto Tech Hub, will inaugurate its first office in Portugal, located in Porto, on April 29th. This move reinforces the company's strategic commitment to Portugal as its primary technological hub and Center of Excellence in Europe.
The opening of the Porto office follows a $76 million funding round in 2024, supported by investors including Sapphire Ventures, GV (Google Ventures), Kleiner Perkins, and Citi Ventures. Since its founding, UJET has raised more than $150 million in total investment.
Founded in 2015 in San Francisco, California, UJET has been consolidating its international presence, supporting companies in over 20 countries across North America, Europe, and Asia. With a global team of over 300 employees—60+ of whom are based in Portugal—the company now seeks to continue its growth in the country by leveraging high-quality national talent, particularly in the fields of software engineering and product management.
The choice of Porto is a strategic step in an European expansion focused on technological innovation:
“The opening of this office represents an important milestone for UJET and reflects our commitment to investing in talent and innovation in Europe. Portugal offers us a very dynamic technological ecosystem, with highly qualified professionals who will be fundamental in driving the next generation of AI-powered CX solutions,” says Raúl Costa, Director of Business Operations at UJET. The tech company’s entry into the Portuguese market was accelerated through a partnership with Pixelmatters, a Portuguese digital product studio that supported UJET during the startup of its local operations.
UJET's platform stands out for its integration of agentic AI throughout the customer journey, allowing for process automation, interaction optimization, and real-time insights. Built from the ground up in the cloud, the solution ensures high levels of security, scalability, and data analytics, supporting some of the largest contact centers in the world—with the capacity to handle 100,000 agents in a single client. The company maintains a strategic partnership with Google Cloud as the exclusive OEM provider for its CCaaS platform and was recognized in 2023 as the Google Cloud Technology Partner of the Year for Productivity and Collaboration.
With the new office in Porto, UJET reinforces its ambition to lead the evolution of global customer experience, positioning Portugal as a key piece of its growth and innovation strategy.
About UJET
UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Sobre a Porto Tech Hub
A Porto Tech Hub (PTH) é uma associação empresarial sem fins lucrativos que visa promover e desenvolver o Porto como um centro tecnológico global de excelência. Criada em 2015 pelas tecnológicas Blip, Critical Software e Farfetch, conta hoje com mais de 40 empresas associadas. A associação promove uma variedade de iniciativas e eventos ao longo do ano, concebidos para promover a comunidade tecnológica no Porto, incluindo empresas, profissionais e grupos. Em destaque no seu calendário está a conferência tecnológica atual, Porto Tech Hub Conference. Mais informações: https://portotechhub.com
Assessoria de Imprensa
Joana Guimarães
E: joana.guimaraes@the-square.co
T: 925 951 800
Mariana Branco
E: mariana.branco@the-square.co
T. 925 951 070