Agent Assist: Live Transcription, Knowledge Assist and Auto Summaries

After-call work, done during the call

Searching for the answer mid-call, then writing up what happened after, is where an agent’s time goes. This demo shows a call with neither.

✓ Every word transcribed live, with sentiment tracked as the call moves
✓ Knowledge Assist surfacing the right article, then updating itself when the caller changes direction
✓ A summary of the situation, action and resolution, written by the time the customer hangs up

Watch the demo