Agent Assist: Smart Replies for Chat

Suggested replies for every interaction

Chat agents open most conversations knowing nothing about who’s on the other end. This demo shows the opposite.

✓ Who the customer is, how long they’ve been one, what they’ve bought and whether they’re verified, all on screen before the first message
✓ Smart Replies drafting responses that are ready to send, so the agent is choosing rather than typing
✓ Live sentiment climbing from 50 to 83 across the conversation

Watch the demo