CX Journey and Agent Desktop

One customer journey, from both sides

Customers and agents see two halves of the same support request, and the gap between them is where people end up repeating themselves. This demo shows both halves at once.

✓ In-app support showing only the options that apply to each customer, changed by an admin in two clicks
✓ The agent knowing who is calling and holding the virtual agent transcript before the call connects
✓ Smart Actions verifying the customer with one tap, then the same journey in UJET’s native agent desktop

Watch the demo