Why Teams Rip Out Their Contact Center - Contact Center Switching Report

Nobody Rips Out a Contact Center Over a Feature

The teams that switch aren't chasing a feature. They're trading a cost center for an Experience Center. 

What the switch data shows:

• 55–70% inquiry deflection from AI virtual agents
• 15+ platforms left behind, one repeating pattern
• 99.95% uptime SLA, the floor every platform should clear
• 2,420 seats migrated off Mitel with reliability intact

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Get the eBook:  Why Teams Rip Out Their Contact Center

✓ AI that moves the numbers — not AI bolted on as a checkbox

✓ CRM-native integration that loads context the second a call connects

✓ Security handled natively with no PII stored on UJET servers

✓ Speed without the IT bottleneck to change a queue or scale a team

See What Drives the Switch