Inner Circle Guide to Next-Generation Customer Contact

The Inner Circle Guide to Next-Generation Customer Contact Report looks at various ‘next-generation’ techniques and technologies which are either here today or are just around the corner, including:

  • Generative AI

  • AI-augmented agents

  • Crowdsourced customer service

  • Developing remote working

  • Personalization and contextualization

  • Sentiment analysis

  • Customer identity authentication

  • Virtual and augmented reality

  • Intelligent virtual assistants

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