Inner Circle Guide to Next-Generation Customer Contact

The Inner Circle Guide to Next-Generation Customer Contact Report looks at various ‘next-generation’ techniques and technologies which are either here today or are just around the corner, including:

  • Generative AI

  • AI-augmented agents

  • Crowdsourced customer service

  • Developing remote working

  • Personalization and contextualization

  • Sentiment analysis

  • Customer identity authentication

  • Virtual and augmented reality

  • Intelligent virtual assistants

Download your copy today! 

Fill out the form to download today!

Consumers have evolved

(your contact center should too)

Sign up for tools, tips, and updates from UJET on contact center transformation
that delivers exceptional, modern CX.