Inner Circle Guide to Next-Generation Customer Contact
The Inner Circle Guide to Next-Generation Customer Contact Report looks at various ‘next-generation’ techniques and technologies which are either here today or are just around the corner, including:
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Generative AI
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AI-augmented agents
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Crowdsourced customer service
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Developing remote working
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Personalization and contextualization
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Sentiment analysis
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Customer identity authentication
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Virtual and augmented reality
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Intelligent virtual assistants
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