Inner Circle Guide to Next-Generation Customer Contact

The Inner Circle Guide to Next-Generation Customer Contact Report looks at various ‘next-generation’ techniques and technologies which are either here today or are just around the corner, including:

• Generative AI

• AI-augmented agents

• Crowdsourced customer service

• Developing remote working

• Personalization and contextualization

• Sentiment analysis

• Customer identity authentication

• Virtual and augmented reality

• Intelligent virtual assistants

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