Cloud-Based Contact Center Infrastructure (CBCCI) / Contact Center as a Service (CCaaS) Market Report

DMG Consulting’s fifteenth annual edition of the CBCCI / CCaaS Product and Market Report provides unparalleled coverage and authoritative analysis of the 11 leading vendors in the cloud-based contact center infrastructure solutions marketplace, along with their products, functional capabilities, and pricing.

It also includes the Vendor Satisfaction Analysis, which compiles customer ratings gathered from direct responses to surveys conducted by DMG Consulting across a variety of categories. In the survey and satisfaction analysis, UJET ranked as a clear leader in the industry.

UJET earned a perfect score of 5.0 to lead the following six categories (no other vendor earned more than three perfect scores):

• Product (only vendor to score perfect 5.0)
• Ongoing Service and Support (only vendor to score perfect 5.0)
• Overall Vendor Satisfaction (only vendor to score perfect 5.0)
• Implementation
• Professional Services
• and Ease of Doing Business with Vendor
   

Download your copy of the Vendor Satisfaction Analysis to see where else UJET ranked!