COMPARED VALUE
Furthest into the Leader quadrant. #1 overall.
SoftwareReviews plots every CCaaS vendor by product satisfaction and vendor capability, and the results speak for themselves: UJET sits furthest into the Leader position of any platform in the category, backed by the highest Composite Score in the comparison and the 2026 Data Quadrant Champion title. UJET was also #3 overall in the CCaaS Enterprise Data Quadrant. It's how real, verified customers rated their experience.
WHAT'S INSIDE
The data behind the AI-powered CX platform teams trust
Independent, verified reviews captured through Info-Tech's Emotional Footprint and Data Quadrant scoring — give you an unbiased read on how UJET performs where it matters most.
Emotional Footprint
How real customers rate their relationship with UJET — trust, service, negotiation, and strategy — benchmarked against the CCaaS category.
Data Quadrant scoring
Feature-by-feature satisfaction across the Experience Center platform, from AI virtual agents to agent assist and unified reporting.
Value & ROI signal
Where UJET customers say they're getting more than they're paying for — and how that stacks up against legacy CCaaS vendors.
UJET’s Emotional Footprint Data
Consistently high marks across criticality, love, continual improvement, innovation, and inspiration reinforce that customers see UJET as more than a functional tool – it is regarded as a trusted, indispensable part of how they run their business, further strengthening confidence in the value UJET delivers. - Info-Tech Research Group
Get a live walkthrough of the UJET Experience Center, built around how your contact center actually runs.
Frequently asked questions
Why does the 2026 Info-Tech CX Impact Report matter?
Why does the 2026 Info-Tech CX Impact Report matter?
CX and IT leaders need independent, customer-validated evidence when they choose a contact center platform. In the 2026 SoftwareReviews CCaaS – Midmarket Data Quadrant from Info-Tech Research Group, UJET ranked #1 overall and earned the 2026 Data Quadrant Champion designation. UJET had a Composite Score of 8.6/10 and an Emotional Footprint of +96. UJET also ranked #3 in the CCaaS – Enterprise Software category.
Which vendors did UJET outrank in the 2026 SoftwareReviews CCaaS Midmarket Data Quadrant?
Which vendors did UJET outrank in the 2026 SoftwareReviews CCaaS Midmarket Data Quadrant?
UJET earned the highest overall Composite Score of every vendor in the 2026 SoftwareReviews CCaaS – Midmarket Data Quadrant. That puts UJET ahead of Gladly, Nextiva Contact Center, RingCX, Aircall, Dialpad Support, CloudTalk, Twilio Flex, Vonage Contact Center, XTIUM Contact Center & CX, and DialedIn. UJET placed in the Leader quadrant, and SoftwareReviews marked it as an outlier ahead of the rest of the field.
What does the Info-Tech CX Impact Report cover?
What does the Info-Tech CX Impact Report cover?
The report uses verified customer reviews to show how UJET performs on four outcomes. The first is faster time to value through ease of implementation and use. The second is AI readiness and continuous innovation. The third is unified, context-rich customer experiences. The fourth is measurable business value. Throughout the report, UJET's scores are compared with Aircall, Dialpad, RingCentral, Twilio, Vonage, and the CCaaS category average.
How does SoftwareReviews rank contact center software vendors?
How does SoftwareReviews rank contact center software vendors?
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm founded in 1997. It ranks vendors entirely on feedback from verified end users, collected through its own online survey and checked for authenticity. The Data Quadrant plots product features and satisfaction against vendor experience and capabilities, which places each vendor as a Leader, Product Innovator, Service Star, or Challenger. UJET's 2026 results are based on 33 validated users.
How do customers rate UJET for ease of implementation and business value?
How do customers rate UJET for ease of implementation and business value?
UJET customers rated it 94% for ease of implementation and 93% for usability and intuitiveness. Both scores are 10 points above the category average and higher than every other vendor compared. UJET also scored 90% for business value created, 8 points ahead of the next-highest vendor, and ranked 1st for cost being fair relative to value. In addition, 96% of customers are likely to recommend UJET and 98% plan to renew.