10 New Tactics to Boost Your CSAT

Your CSAT score tells you what. Not why.

Ten tactics from UJET's Matt Clare and Reflective Keynotes' Mike Aoki — where most CSAT strategies quietly fall short, and the moves that shift the number fastest.

In this session:

✓ The question no one asks customers — which interactions they want self-served, and how their answers redraw the line between automated and human

✓ Why surveys alone can't show root cause — and what the calls, chats, emails, reviews and social add back to the picture

✓ How to unify the customer profile — so agents stop starting from zero and the system keeps improving after go-live

Speakers: Matt Clare, VP of Product Marketing & Solution Consulting, UJET · Mike Aoki, President, Reflective Keynotes · Hosted by Xander Freeman, Call Centre Helper.

Watch Now!