Boosting Customer Satisfaction in Contact Centres

Time to Stop the C-SAT Slide.

If your customer satisfaction scores aren't where they need to be, this expert panel reveals proven strategies to turn things around—from identifying real pain points to leveraging technology for efficiency gains.

What You'll Learn:

• Where assumptions are holding you back from understanding customers
• How to identify what your customer pain points really are
• Why efficiency gains are an all-round win-win for customers and operations
• What's now possible with the latest technology in 2025
• Best practice strategies for shifting C-SAT in the right direction

Watch On Demand Now!