Tipping the Scales: AI-led or Human-led CX in 2025 and Beyond

When should AI handle the interaction—and when should humans step in?

Watch this on-demand session with CCW Digital and UJET experts to find out.

What You'll Learn:

• 2025–2026 AI predictions and emerging CX capabilities
• Strategies for seamless AI-to-human escalation
• Which use cases need AI vs. where humans are essential
• A framework for balancing AI-led and human-led experiences

✓ Featuring Brooke Lynch (CCW Digital), Matthew Clare (UJET), and Dave Michels (TalkingPointz)

Watch On Demand Now!