Reversing the Great Resignation (Pt 2): Tools & Tips for Successful Contact Center Supervisors

This webinar is the second of a three-part series about the Great Resignation and provides valuable insights into this vitally important contact center role, what should and should not be part of this job, and how to identify, train, and support great contact center supervisors, including: 

• developing interpersonal communication
• managing challenging customer interactions
• gaining deep subject matter expertise and comfort with advanced technology

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