Reimagining CX with Google Cloud: Workforce Management (WFM)

Join UJET and Google Cloud in the third and final of a three-part series: Reimagining CX with Google Cloud: Workforce Management (WFM)

Learn about the recent announcements of Google Cloud Contact Center AI Platforms native Workforce Management (WFM) tool and additional partnerships to offer customer choice. In this webinar we will cover the value WFM brings, including: anticipating customer demand, optimizing staffing, and managing a hybrid workforce.

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