When a customer wants to communicate with an agent, they look for the most convenient channel. Unfortunately, some brands offer customer service options that force customers into unorganized and generic queues.
UJET’s white paper explores the customer service options for:
And looks at how these billion-dollar companies provide customer service.
Up-and-coming retail brands should take advantage of the hard lessons that big brands have experienced. A positive customer experience isn’t immediately talking with a human agent, it’s about getting to the right answer in the most efficient way possible.
Download this white paper to learn how brand convenience versus customer convenience can gain or lose brand loyalty.