UJET Named Best Estimated ROI in G2 2023 Winter Report

We've done it again!

UJET has been named the Satisfaction Leader in Contact Center Operations Software by G2 for the 11th quarter in a row! The G2 Winter 2023 Contact Center Operations Grid® Report is based on reviews by real users of UJET software. In it, G2 praises UJET for its estimated ROI, customer service, and feature set.

UJET received the highest satisfaction score among products in Contact Center Operations. 98% of users rated it 4 or 5 stars, 97% of users liked its ease of setup, and 93% of users said they would be likely to recommend UJET. UJET is also in the Telecom Services for Call Centers and Live Chat categories.

UJET distinctions from the Winter 2023 report include:

• #1 for Customer Satisfaction for the 11th quarter in a row
• Best Estimated ROI for Enterprise Call Center Infrastructure 
• #1 in Momentum Grid for Overall CCI
• #1 in Usability Index for SMB Contact Center
• New badges, including Best Results & Users Most Likely to Recommend
• Top 3 ranking in 41 reports 
• Featured in 73 reports
• 78 badges earned across all categories

Leaders are highly rated by G2 users and have substantial Market Presence Scores – UJET is considered a Leader in this grid.

Why Customers Love UJET

"It's super easy to use and so easy to learn. UJET was the most user-friendly and smoothest running compared to the other platforms I have used. The interface is very friendly and well-designed."

– Enterprise User

"Of all the call center platforms that I have used before, UJET is the best when it comes to quality calls and being user-friendly. Just pure awesomeness."

– Mid-Market User, Banking

"The clarity of the calls, and the speed at which the calls come in shows how well UJET works. If I'm being honest, there is nothing but great things to say about this application and platform as it is very effective"

– Mid-Market User, Consumer Services

“UJET is great for setting IVRs. Their Virtual Agent is also very cool. UJET is the best web call center system ever! ”

 – Enterprise User, Project Executive

We are honored to be recognized by G2 again and would like to thank our customers for their feedback.

Read the full press release and download the G2 Winter 2023 Report to learn more.