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G2 Winter Report: The Users Have Spoken. UJET is Ranked #1 in Satisfaction in Contact Center Operations Three Quarters in a Row!

by UJET Team | 

In the most recent G2 2021 Contact Center Operations Software Report, UJET has once again been named a Leader in contact center operations. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9. 

  • *99% rate UJET with 4-or-5 stars (out of 5)
  • *97% satisfaction rate for Ease of Use
  • *97% satisfaction rate for Ease of Setup
  • *97% satisfaction rate for Ease of Doing Business With

G2 is an acclaimed peer review site that collects reviews from clients all over the world, and UJET’s customers have taken the time to give us amazing reviews, which means the world to us! Below are a few of our favorite reviews from customers who have recently shared their thoughts on the UJET platform. 

“I absolutely love how everything I need to do to handle a customer’s issue is integrated seamlessly within UJET! From being able to merge calls with tickets to being able to call someone at the drop of a hat.” – Elizabeth L 

“I feel that stand alone options can create more work and trouble, whereas UJET is embedded into Zendesk, allowing everything to take place in one place quickly. I also like that the customer information is automatically recognized through UJET and pulled into my Zendesk ticket with very little effort.”  – Lynda F

“If you are looking for a reliable, comfortable, easy-to-understand, professional web app, you are looking for UJET! I have been using this app for roughly 6 months, and it has been the best experience that I have ever had with communication tools: the [interface] design is simple, but this is PLUS since you don’t have to be dealing with a lot of buttons, tabs, menus, etc. With UJET, you only have to start it up once, and you’ll feel like you have been using it for years.” – Alan R. 

Download the report today to see the full breakout of satisfaction ratings by vendor, and why customers like Instacart, Wag!, and iZettle love working with UJET.

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