What is a No-Code Contact Center?

No-code contact centers are an extremely effective solution for brands wanting to make their customer communications more productive and personal without hiring additional web developers. 

No-code call centers enable brands to have access to some of the best tools on the market to elevate their customer’ experience as well as their agent experience. They can also make onboarding new agents much easier and allow your company to save money in the process. 

Here are a few things you should know about no-code contact centers and the kinds of solutions they’re providing for brands around the world. 

What is a no-code contact center?

No-code contact centers are exactly what they sound like: call center platforms that require zero coding to set up, specifically zero in-house coding. All of the backend work in a no-code call center is taken care of by the software provider, allowing the businesses using that software to take advantage of CCaaS features without lifting a finger to install or manage them. 

Why should you consider using a no-code contact center? 

It’s easy for organizations to get trapped in the stickiness of managing and maintaining a call center platform. Contact center platforms can sometimes be complex to install and maintain, and that requires time and energy that most business leaders and their teams simply do not have. A business leader might install their call center software and, overwhelmed by the management of it, take a more hands off approach. As a result, the quality of their customer service suffers. 

No-code centers are an exciting option for businesses, particularly small businesses, because they give them the benefits of a powerhouse call center platform while eliminating much of the dev work required for maintenance and customization.   

No-code contact centers eliminate setup time and the costs of hiring engineers to come in and configure software, which makes them an appealing choice for organizations wanting to save money long-term. 

Another benefit of no-code call centers is flexibility. Businesses have the freedom to personalize and manage their call center features without having to touch the backend. This means that if you want to access advanced features or change current features, like the voice responses of your virtual agents, you can do so with ease and without needing to know the inner workings of the software. 

Features of a no-code call center

Ease-of-use is only the tip of the iceberg when it comes to what no-code contact centers can do for your business. They also come with a plethora of useful features that improve the customer experience, including: 

• VoIP calling with localized, low-latency audio anywhere in the world
• Business phone number management that allows businesses to route incoming international calls to a main office, communicate with clients in different parts of the world without paying high international call rates, or forward after-hours calls to agents available during those hours 
• Easy IVR menu and tree setup and customizable call flows that route customers to specific agents or departments based on things like call data and customer location 
• Softphone apps that make remote work a breeze by allowing agents to respond to calls directly from their smartphones, protecting their information in the process 

Set up your no-code call center today

UJET offers no-code contact center software for businesses of all sizes, and it’s easy for anyone to use, whether you’re a total beginner or a contact center expert. Learn more about our easy-to-use CCaaS software or request a demo today.