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UJET Dominates the G2 Fall 2024 Grid Reports for Contact Centers

by UJET Team | 

UJET Dominates the G2 Fall 2024 Grid Reports for Contact Centers

The latest G2 Fall 2024 Grid Reports for Contact Center Infrastructure (CCI) are out. UJET has emerged as a leader in multiple categories, solidifying its position as a top player in the industry.

Here's a breakdown of UJET's impressive achievements:

  • Leader in Global Overall, Mid-Market, and Enterprise Grid Reports for Call Center Infrastructure (CCI) - This means UJET is recognized for its strong performance and customer satisfaction across the board, regardless of company size.
  • High Performer in Global Overall Grids for Contact Center and Live Chat - UJET continues to impress with high user satisfaction scores and a feature-rich platform for both contact centers and live chat solutions.
  • Ranked #1 in 13 reports! UJET swept the board in key areas like relationship, usability, and implementation for both mid-market and enterprise businesses. This demonstrates their commitment to providing a top-notch user experience across all facets of their platform.

Highlights for Contact Center:

  • Leader in user satisfaction 18 Quarters in a Row! This incredible streak shows UJET's dedication to keeping its customers happy.
  • Momentum Leader - UJET is recognized for its continuous innovation and growth in the market.
  • Best Usability for Mid-Market and Enterprise - Users love how easy UJET is to use, whether they're in a smaller or larger organization.
  • Best Relationship for Mid-Market - UJET excels at building strong relationships with its mid-market customers.
  • 81 badges earned - These badges highlight UJET's strengths across various areas like ease of use, quality of support, and implementation.
  • Satisfaction scores exceeding category averages - UJET consistently outperforms its competitors in key areas:
    • Quality of Support: 95% vs 90%
    • Ease of Use: 97% vs 91%
    • Meets Requirements: 95% vs 90%
    • Ease of Admin: 94% vs 89%
    • Ease of Doing Business with: 96% vs 91%
    • Ease of Setup: 96% vs 87%
  • 92% average user adoption - This high adoption rate speaks volumes about UJET's user-friendly platform and its ability to meet the needs of its customers.

Want to learn more?

Check out the full G2 reports to see all of UJET's impressive rankings and read reviews from real users.