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UJET Reigns Supreme: Dominating G2 Winter 2024 Contact Center Reports!

Holly Barker, Sr VP of Marketing

UJET Reigns Supreme: Dominating G2 Winter 2024 Contact Center Reports!

UJET is kicking off 2024, cementing its position as the Leaders in User Satisfaction for 15 Quarters in a Row in the G2 Winter Reports! UJET has also secured the coveted #1 spot in the Usability Index for Contact Center Software, proving its consistent dedication to delivering an intuitive and effortless experience for agents and supervisors alike.

But the accolades don't stop there! UJET boasts a phenomenal 97% of users rating it 4 or 5 stars, a testament to the platform's ability to exceed expectations and empower teams to thrive. 

Here are a few highlights of UJET's G2 Winter 2024 triumphs:

    • #1 in 11 reports including Usability Index for Contact Center (#1 for the 15th consecutive quarter), Enterprise Relationship Index for Call Center Infrastructure, Enterprise Usability Index for Call Center Infrastructure, Usability Index for Call Center Infrastructure (CCI), Mid-Market Relationship Index for Call Center Infrastructure, Mid-Market Usability Index for Contact Center, Mid-Market Usability Index for Call Center Infrastructure, Usability Index for Live Chat, Middle East Regional Grid® Report for Contact Center, Middle East & Africa Regional Grid® Report for Contact Center, and Middle East & Africa Regional Grid® Report for Call Center Infrastructure
    • 76 badges: Easiest to Use, Best Support, Best Usability, Best Relationships (Enterprise and Mid-Market), Easiest Setup, Highest User Adoption for Small Business, etc.
    • 97% user satisfaction rating: 4 or 5 stars from a supportive community
    • UJET named a High Performer in Contact Center software, with all satisfaction ratings above average
      • UJET Quality of Support is 95% (average is 90%)
      • UJET Ease of Use is 97% (average is 90%)
      • UJET Meets Requirements is 95% (average is 90%)
      • UJET Ease of Admin is 94% (average is (90%)
      • UJET Ease of Doing Business With is 96% (average is 90%)
  • UJET Ease of Setup is 96% (average is 87%)

This performance once again reinforces UJET's position as a true disruptor in the contact center landscape. 

Thank you to all of our users for ranking us highly on G2! 

About the authors

Holly Barker, Sr VP of Marketing

As Senior Vice President of Marketing at UJET, Holly Barker leads the marketing and brand strategy and execution for the company's innovative AI-powered cloud contact center platform. With over 15 years of experience in B2B technology marketing, Holly drives brand awareness and demand generation and has a proven track record across SMB, mid-market, and enterprise organizations. Prior to joining UJET, Holly held senior marketing positions at prominent SaaS companies, including Sumo Logic, JASK, and AlienVault, building innovative teams to drive impactful marketing initiatives across all channels. She holds a Bachelor of Arts degree from The University of Texas at Austin.

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