Deliver unmatched Contact Center reliability and enjoy peace of mind for yourself, your team, and your customers. CX Intercloud allows you to bypass the unnecessary risk of public cloud outages, and position yourself for stable, sustainable growth. To learn more about CX Intercloud, use the form below to contact UJET.
The Contact Center Industry’s First Cloud-to-Cloud Failover Solution
Simultaneous Configuration Across AWS and GCP delivers unprecedented resiliency, business continuity, and disaster recovery readiness, with a 100% uptime guarantee.
Mission-Critical, Multicloud Redundancy
CX Intercloud gives companies:
- Unparalleled Uptime & Reliability: No CX competitor currently delivers true 100% uptime without contractual exceptions for maintenance.
- Total Multicloud Redundancy: Next-gen multicloud architecture and dynamic service mesh provide redundancy not only within regions and zones, but also across separate cloud providers.
- Guaranteed Peace of Mind: In the event of an outage, failover is seamless - including live call/chat/SMS session continuity, with no disruption to customer or agent.
Many CX vendors tout their uptime statistics - but those statistics are often carefully selected and crafted to exclude maintenance downtime, non-datacenter downtime, and more. The result is that the user-perceived uptime often doesn’t approach the promised figures, and financial compensation per the SLA is negligible relative to the real business cost of outages.
CX Intercloud isn’t just contractual - it rolls over all live interactions in the event of an outage. CX Intercloud covers not only agent connectivity, but also key supporting AI-powered technologies like Agent Assist and Virtual Agent.
The product enables customers to have their UJET instance pre-deployed across multiple cloud platforms. Each cloud instance individually contains UJET’s three standard availability zones within region and one cross region; but furthermore supports cross-cloud operation on Google Cloud Platform (GCP) and Amazon Web Services (AWS). Each cloud instance is independently scaled to support 100% of customer interaction volume, with automatic distribution to the remaining stacks if one becomes partially or entirely unavailable.
There are no maintenance exceptions in the CX Intercloud guarantee. Some competitors offer 100% uptime guarantees; only UJET can deliver on that promise.
WhatsApp is the world’s third-most-used social media platform, behind Facebook and YouTube. With two billion users, it has more than double the user base of Facebook Messenger.
But perhaps more importantly, people like and trust WhatsApp more than other popular messaging apps — it’s the favorite social platform among Internet users aged 16 to 64. In fact, 175 million people message a business on WhatsApp every day.
So it’s no surprise that nearly half of businesses plan to increase their investment in WhatsApp in 2022, while 59% say that social customer care has increased in value for their organization.