UJET Appoints Vasili Triant as New CEO, Signaling Next Phase of Growth and Market Disruption

Founding CEO Anand Janefalkar Named UJET’s Chairman of the Board and Chief Evangelist

SAN FRANCISCO – April 29, 2025 – UJET, Inc., a leading provider of AI-powered cloud contact center solutions, has named Vasili Triant CEO. As part of this strategic leadership change, founding CEO Anand Janefalkar will transition to Chairman of the Board and Chief Evangelist. The shift signals UJET’s next phase of growth, which focuses on scaling its direct business, leveraging Generative AI (GenAI) in the CCaaS space, and providing a seamless Customer Experience (CX) for all. 

“UJET was created to disrupt the antiquated status quo in the CCaaS market and set a new standard with a modern toolset for enterprises to provide five-star customer service,” said Anand Janefalkar, UJET’s Founder. “Vasili’s go-to-market strategy positions UJET to build on our momentum and capitalize on the demand for AI-powered, personalized customer experiences. Over the past several years, I have developed a strong conviction that his leadership will enable UJET to continue accelerating product development, and rapidly deliver that innovation to market through our channel partner strategy.”

Vasili Triant joined UJET in 2020 as their Chief Business Officer. He then spent three years as Chief Operating Officer, overseeing all go-to-market activities including sales, channel, alliances and customer success before his promotion to Co-CEO in September 2024. Prior to UJET, Triant held key roles at Cisco, ShoreTel, LiveOps, and Serenova, where he served as CEO, leading the company through significant growth and recognition.

"Anand founded UJET with a bold vision for modernizing customer engagement. Since then, we're proud to have built a strong foundation in AI-powered CCaaS,” said Vasili Triant, CEO of UJET. “As we enter this next phase of growth, my focus as CEO is scaling that vision and accelerating the adoption of UJET’s innovative solutions by expanding our strategic partnerships, including our important work with Google Cloud, and empowering our channel partners to deliver exceptional, AI-driven CX to a wider range of businesses."

"At Darwin Homes, we’re committed to providing excellent service to our residents,” stated Rich Bowen, Chief Operating Officer, Darwin Homes. “UJET has been an invaluable partner in enabling our teams to deliver on that promise through their intuitive platform and seamless integrations with our CRM and other essential business systems and workflows. We're excited to see Vasili step into the CEO role and look forward to continuing our work with UJET under his leadership, confident in their vision for the future of customer experience." 

"We've seen UJET consistently push the boundaries of innovation in the CCaaS space, and this leadership transition marks an exciting new phase of growth for the company," said Jai Das, President, Partner, and Co-Founder at Sapphire Ventures, as well as Board Director at UJET. "Sapphire Ventures believes UJET is uniquely positioned to capitalize on the growing demand for AI-driven customer experiences and continue disrupting the market with its modern, mobile and consumer-centric approach."

The transition follows UJET’s recent $76 million Series D funding round, which is fueling the company’s CX roadmap. UJET also recently bolstered its channel-focused approach with an exclusive partnership model with TSDs Intelisys, Avant, and Telarus and announced the appointment of two veteran channel sales leaders. 

For more information on UJET’s channel sales strategy, click here. For more information on UJET’s AI-powered CCaaS platform, click here. 

About UJET

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

 

Media Contact

Jake Scearbo

ujet.cx@corporateink.com