UJET Powers the World’s Largest Cloud Contact Center, with Over 22,000 Agents, for One of North America’s Largest E-Commerce Com
SAN FRANCISCO, CA – May 12, 2020 – UJET Inc., a leading provider of cloud contact center solutions, today announced that it is now powering the world’s largest single tenant cloud contact center at over 22,000 agents–which was vastly expanded and set up in just three weeks.
UJET has grown its partnership with one of North America’s largest e-commerce companies to help them further their commitment to support their customers amid the COVID-19 pandemic and provide seamless service for every member of their community. The partnership now includes the largest cloud-native contact center globally, with all omnichannel components in the cloud.
To properly serve their customers and meet their growing operational needs, this existing customer added over 14,000 support agents in just three weeks. UJET’s ability to provide a robust, and scalable cloud platform made it easy to add BPOs (Business Process Outsourcing) and agents around the world with instant activation, hassle-free.
“We’re thrilled to power the world’s largest single instance of a true cloud-native CCaaS operation. Having all components of our CCaaS platform in the cloud enabled the rapid onboarding and training of massive agent teams. Due to our platform’s ability to provide out-of-the-box tools to move agent teams in real-time, between voice, chat, email, and self-service options, this unprecedented level of scalability was both successful and seamless,” said Anand Janefalkar, Founder & CEO, UJET. “To be able to support a cloud contact center of this size, scale—and with the proper security requirements—is a true testament to our platform, team, and our customers.”
Since the onset of COVID-19 restrictions in March, UJET has helped its customers effortlessly transition about 35,000 existing and new agents into safe and remote work environments. The growth of this particular contact center underscores how cutting edge technology can enable companies of all sizes to rapidly expand to meet customer demand and do so regardless of their location.
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UJET is propelling customer service into the modern age. Our cloud-native and smartphone-centric platform empowers contact center professionals to create intelligent workflows, unify data and make it actionable, and create a modern and scalable business model where the next-generation tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises including Google, Instacart, Green Dot Corporation, Wag!, and iZettle, a PayPal service, to automate contact center processes and provide superior experiences that drive higher customer satisfaction.
Learn more and request a demo at ujet.cx.
Head of Communications, UJET