To help you prepare to make the switch, UJET is offering a ZERO-COST pre-migration assessment to all Avaya customers.
You'll get:
- A business case assessment and cost-benefit analysis for moving to the cloud
- A complete catalogue of your current state and capabilities
- An in-depth gap analysis of your current vs. desired future state, and
- A phased roadmap and blueprint for migrating off of Avaya to achieve that future state
With this assessment and toolkit, you'll be able to rapidly accelerate requirements gathering and vendor evaluations, to begin your Avaya migration proactively, instead of scrambling to make the switch when their plans for managing their $3B debt are made public.
Avaya Customers: UJET Offers CX Excellence, Built to Last
- Superior call quality: consistent MOS scores of ~4.3
- Support & Implementation: G2’s highest overall user satisfaction in Contact Center Operations for nine consecutive quarters
- Consistent release schedule: new updates and features every two weeks
- Integrations you need: native integration with major CRMs, plus option for custom CRM
- Industry-leading scalability: tested to tens of thousands of agents per tenant
- The industry’s first cloud-to-cloud failover solution: 100% uptime guarantee, with CX Intercloud
- Google Partnership (CCAI Platform): UJET has partnered with Google Cloud to extend its Contact Center AI (CCAI) into a native, AI-powered, contact center platform.
UJET offers a path for you to quickly return to CX excellence - with the the world’s most secure, reliable, and innovative Contact Center.
Set vision & understand future state
Conduct gap analysis
Define Roadmap
Build Business Case
Migrate to UJET!
UJET Migration Path for Avaya Customers
Learn more about our ZERO-COST pre-migration assessment for current Avaya customers.
Frequently Asked Questions
What is the cost to participate?
What is the cost to participate?
The UJET business case assessment is offered at no cost for qualified prospective customers.
How long does the assessment take?
How long does the assessment take?
Depending on customer participation and available information, the process would take an estimated four weeks on average. Some cases may require more or less time.
What are the specific deliverables from the migration process?
What are the specific deliverables from the migration process?
- A defined Contact Center vision, to include future targeted capabilities
- Catalog of current state capabilities and technologies
- Gap analysis between vision and current state
- Roadmap to take customer from current state to vision
- Business case detailing required investment and expected return