Elevate Your Brand and Empower Your CX: The Power of UJET's Headless SDKs

In today's competitive landscape, customer experience (CX) is the ultimate differentiator. For many enterprises, the mobile and web experience is a flagship part of their brand identity. But what happens when you need to integrate powerful customer service features, like chat or voice calls, without compromising on a pixel-perfect user interface (UI) and user experience (UX)? This is where UJET’s Software Development Kits (SDKs) come in.

While our standard SDKs provide customization abilities and have long been a go-to for seamless integration, we heard from our customers who invest heavily in their brand and need a seamless extension of that identity into every customer touchpoint. To meet this demand for absolute UI/UX fidelity, UJET has developed a powerful solution: our headless SDKs for both web and mobile.

What is a "Headless" SDK?

Think of a headless SDK as a powerful engine without a pre-built chassis. It separates the robust, reliable backend for managing customer interactions—including real-time chats, crystal-clear voice calls, call scheduling, and email—from the visual frontend. This means you get access to all of UJET's proven contact center capabilities, but you have complete freedom to design and implement the front-end UI and UX yourself.

With our headless SDKs, you can build a perfectly branded chat window, a custom call flow, or a uniquely styled email form that aligns precisely with your website’s or app’s aesthetic and user journey. This enables you to deliver a truly native, branded support experience that feels like an integral, yet invisible, part of your customers' journey.

Why UJET's Headless SDKs?

UJET’s headless SDKs uniquely eliminate the compromise between comprehensive, reliable in-app customer service and absolute UI/UX control. They empower your business to:

• Achieve Pixel-Perfect Brand Consistency: For enterprises with strict branding policies, our headless SDKs are the answer. You can use your own design system and mobile or web development frameworks to build a UI that is visually indistinguishable from the rest of your application, enhancing brand trust and customer satisfaction.

• Accelerate Innovation: Instead of diverting valuable engineering resources to building basic communication functionalities from scratch, your developers can focus on core product innovation and differentiating features. The headless SDK handles the complex backend logic, freeing up your team to craft the front-end user experience.

• Adapt Quickly to Market Trends: Need to quickly adapt your in-app service UI to evolving market trends or industry-specific customer behaviors? Our headless SDK allows you to immediately respond to these needs without waiting for an update.

A Look at the Experience

Imagine a customer in your app's support section who taps a "Chat with Support" button. With our headless SDKs, your app initiates the chat session, but a custom-designed in-app chat screen appears. This screen, built entirely by you, shows the connection status, agent details, and custom controls that align perfectly with your brand. The customer can have a high-quality chat conversation with a support agent without ever leaving the application, through an interface that feels native to your brand.

This is more than just a product; it’s a strategic enabler for businesses that are committed to delivering unparalleled, branded customer experiences at scale. By providing the tools to create bespoke in-app and on-web experiences, we are empowering our customers to build stronger relationships with their end-users and stand out in a crowded market.

To learn more about how UJET's headless SDKs can help you deliver a superior customer experience, request a demo today.