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New Year, New CX. See Why UJET is #1 in User Satisfaction for 19 Quarters in a Row

Matt Clare, VP of Product Marketing

The new year is here, and it is the perfect time to supercharge your contact center operations and deliver exceptional customer experiences. With UJET, the top-ranked platform for user satisfaction, you can kick off 2025 with confidence and results-driven innovation.

For an unprecedented 19 consecutive quarters, UJET has been recognized as a leader in customer satisfaction by G2, the world's largest and most trusted software marketplace. This continued recognition is a testament to our unwavering commitment to providing a truly modern, intuitive, and highly effective contact center solution.

In the G2 Winter 2025 Grid Reports for Contact Center Infrastructure (CCI), UJET dominated the rankings across multiple categories. Here’s what sets us apart:

UJET's Key Achievements

  • Leader in Global Overall, Mid-Market, and Enterprise Grid Reports for Call Center Infrastructure (CCI)
    UJET is recognized for exceptional performance and satisfaction across businesses of all sizes.

  • High Performer in Global Overall Grids for Contact Centers
    UJET consistently has earned high user satisfaction scores with our robust, feature-rich platform that meets user needs.

  • #1 Rankings in 19 Reports
    UJET led in critical areas like usability, relationship management, and implementation for mid-market and enterprise businesses.

  • Featured in 129 Reports and Earned 100 Badges
    UJET’s expertise shines in key areas such as ease of use, quality of support, and implementation.

Why Choose UJET for Your Contact Center?

  • #1 in User Satisfaction – 19 quarters in a row!

  • Momentum Leader – Stay ahead with a future-ready platform.

  • Best Usability – Rated #1 for both enterprise and mid-market customers.

  • Most Implementable for Enterprise – Simplified setup and deployment.

  • Best Results and Relationship – Delivering unmatched outcomes and customer support.

  • Easiest Administration – Streamlined tools that meet your team’s requirements effortlessly.

  • 100 Badges Highlight UJET's StrengthsFrom ease of use to best-in-class support, our 100 badges showcase why UJET is trusted by organizations worldwide to elevate their contact center operations.

Ready to make 2025 your best year yet? Check out UJET's G2 rankings and read reviews from real users. Our team is here to help you recharge your contact center and achieve your goals.

Read the G2 Winter report today to learn more! 

About the authors

Matt Clare, VP of Product Marketing

As VP of Product Marketing, Matthew Clare is bridging product, marketing, sales, and customer success to position UJET's AI-powered CCaaS platform effectively, drive go-to-market strategy, and enable sales, product adoption, and company growth.

Matthew has spent his entire career in the customer experience and contact center industry, holding roles at Google, Mitel, and prairieFyre Software, and is a highly technical leader with a strong background in strategy, vision, and execution of product management and product marketing teams.

He has a proven track record of understanding the customer experience needs of small to enterprise-sized businesses globally through continual engagement with end users, resellers, prospects, and analysts, and is driven by innovating, creative, and collaborative solutions to complex business problems.

AI for the grind.

Humans for the gold.

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