Industry Event

ICMI 2025

Orlando, FL
October 27–30, 2025

ICMI 2025

UJET is proud to be a sponsor of the ICMI event. ICMI - the International Customer Management Institute is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Book a meeting with us

Join the UJET team at ICMI 2025. Our team will provide insights into our cutting-edge modern CX platform and how it can enhance your customer experience and streamline operations.

Session 1: Unpacking the Power of Agentic AI

CCW Berlin
May 15, 2025
7.30 - 9.30 AM
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Session 2: Villeroy & Boch’s CX Transformation Journey

Ujet's experts will be available at booth #3B7 throughout the event
May 16, 2025
10.30 AM - 12.30 PM
Baker Johnson - Chief Marketing Officer, UJET
Jay Acosta - Head of Alliances, Observe.AI (Moderator)
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Consumers have evolved

(your contact center should too)

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