User Satisfaction, Future-Proofing, Multi-Cloud Flexibility - with UJET
With the announcements around Multicloud CX and PureConnect, there will be only a single cloud option - meaning forced migrations.
That’s why UJET is offering a ZERO-COST pre-migration assessment to all Genesys customers.
Included in the assessment:
- A business case assessment and cost-benefit analysis for moving from Genesys
- A complete catalog of your current state and capabilities
- An in-depth gap analysis of your current vs. desired future state, and
- A phased roadmap and blueprint for migrating off of Genesys to achieve that future state
With this assessment and toolkit, you'll be able to rapidly accelerate requirements gathering and vendor evaluations. Begin your Genesys migration on your terms, rather than waiting for another announcement of EOL, further cuts, forced migrations, or product limitations.
Full Stack Google Cloud CCaaS
GCP Build Partner
Two-way collaboration with Google to ensure we’re focused on what matters most: you
Google ISV Solution Connect Partner
UJET innovation and scale fueled by Google’s internal best practices and methodologies across DevOps and site reliability
CCAI Connect Partner
Deliver exceptional experiences with Google’s own conversational AI
Comparison Report: UJET vs. Genesys Cloud CX
Level Up Your CX With the World’s Most Innovative Cloud Contact Center
✓ Unparalleled Security & Reliability
✓ Fluid, Modern Experiences
✓ Crystal Clear Call Quality
✓ Natively Intelligent
✓ Flexible Pricing
✓ Rave Reviews
Frequently Asked Questions
What is the cost of the business case assessment?
What is the cost of the business case assessment?
The Genesys to UJET migration business case assessment is offered at no cost for qualified prospective customers.
How long does the assessment take?
How long does the assessment take?
Depending on customer participation and available information, the process would take an estimated four weeks on average. Some cases may require more or less time.
What are the specific deliverables from the process?
What are the specific deliverables from the process?
- A defined Contact Center vision, to include future targeted capabilities
- Catalog of current state capabilities and technologies
- Gap analysis between vision and current state
- Roadmap to take customer from current state to vision
- Business case detailing required investment and expected return