2026 UJET Business Impact Report - Metric Sherpa
The Real Cost of Fragmented Contact Centers
Independent Metric Sherpa analysis reveals what happens when organizations replace stitched-together systems with unified architecture.
The Problem:
Legacy contact centers face predictable constraints:
✗ Fragmented systems stitched together over years
✗ Inconsistent data that stalls AI initiatives
✗ Agents fighting misaligned tools
✗ Slow change cycles where small updates introduce risk
The Impact:
When organizations unified with UJET:
$20M in quarterly labor savings (Canadian Telecom)
25% reduction in call volume (U.S. Telecom)
10% CSAT increase + 50% faster training (Zettle)
Why it works: Unified architecture for voice, digital, routing, and AI—built for fast iteration and clean data.