2026 UJET Business Impact Report - Metric Sherpa

The Real Cost of Fragmented Contact Centers

Independent Metric Sherpa analysis reveals what happens when organizations replace stitched-together systems with unified architecture.

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The Problem:

Legacy contact centers face predictable constraints:

✗  Fragmented systems stitched together over years
✗  Inconsistent data that stalls AI initiatives
✗  Agents fighting misaligned tools
✗  Slow change cycles where small updates introduce risk

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The Impact:

When organizations unified with UJET:

$20M in quarterly labor savings (Canadian Telecom)
25% reduction in call volume (U.S. Telecom)
15% reduction in call volume + 10% cost savings (KeyBank)
10% CSAT increase + 50% faster training (Zettle)

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Why it works: Unified architecture for voice, digital, routing, and AI—built for fast iteration and clean data.