Market Study: State of Generative AI

How Generative AI Revolutionizes Customer Contact

Generative AI is poised to completely redefine how you connect with customers. Leaders are taking notice. They see the potential to revolutionize self-service, transform customer journeys, strengthen customer understanding, and unlock employee happiness. 

But how do you get there?

CCW Digital's exclusive Market Study dives deep into the strategic changes needed to capitalize on generative AI.

Topics Include:

• Contact center leader sentiment: Understand how executives view generative AI and its impact on their strategies and investments.
• CX & EX priorities: Explore the top CX (customer experience) and EX (employee experience) factors considered during implementation.
• Generative AI risk factors: Identify potential pitfalls and address growing concerns surrounding AI-driven interactions.
• The ideal self-service experience: Discover if personalization is truly key to success.
• Agent frustrations and solutions: Learn about common agent pain points and how generative AI can alleviate them.
• Transforming the agent experience: Uncover best practices for hiring, training, and compensation in the age of AI-assisted agents.

Stop settling for the ordinary. Download the Market Study and unlock the future of customer contact.