Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

Customer satisfaction is at its lowest since 2016. Only 3% of brands are truly customer-focused.

"The customer service landscape is no longer about simply reacting to inquiries. It's being radically reshaped by a confluence of trends, and frankly, many businesses are struggling to keep up" – Baker Johnson, Chief Business Officer, UJET

Is your retail business one of them?

In this exclusive report, discover: Why 70% of shoppers can't find help in stores

• How AI is transforming personalization (84% of companies are deploying it this year)
• Strategies to eliminate the data silos causing customers to repeat themselves

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