Re-envisioning the Contact Center (Enterprise Connect 2023 Keynote)

To thrive in an era of hybrid work and economic uncertainty, organizations need productivity and communications solutions that let teams stay connected and provide world-class Customer Experience (CX), from anywhere. In this keynote, Google's VP of Engineering for Conversational AI will describe how a user-centric, cloud-first approach, strength in AI, and zero-trust security model can provide organizations with unified tools they need, from silicon to cloud. Come hear how you can increase customer satisfaction, improve agent productivity, and control costs while discovering new revenue-generating opportunities, all with an easy-to-use and manage solution built on Google ChromeOS, Workspace, and Contact Center AI.