Customer Journey Analytics: Actionable Insights That Drive Revenue Growth

Customer journey analytics not only measure the effectiveness of customer experiences (CX), they also guide and optimize customer journey mapping, ensuring customers stay on the path toward conversion or future business.  They also help increase customer lifetime value, improve customer loyalty, and drive revenue growth.

In this webinar experts from CSG and UJET share their wealth of experience across many market segments to help your organization benefit from customer journey analytics that keep your customers on track and coming back.

• Overcoming organizational friction with a ROI-backed strategy for making insights actionable
• The importance of proper data management in customer journey analytics
• Using customer journey analytics to deliver real-time service enhancements
• Influencing key stakeholders on CX transformation and journey improvement initiatives.