Current State of AI & Bots in Customer Care

In 2020, Gartner estimated that 40% of all customer interactions would be automated through artificial intelligence and machine learning by 2023.

Are we there yet? Find out the latest research on how AI and automation can cause frustration, friction, and service failure—and how to avoid these pitfalls.

During this webcast, we will discuss:

• Where to leverage AI and automation outside of consumer self-service
• How conversational AI is rewriting the customer service rulebook
• How to close the engagement capacity gap by combining virtual and human agents
• How to enable the design and management of effective self-service experiences
• Tips for measuring the business impact of AI and automation
• What customer service use cases are best handled by a bot
• How consumer preferences are changing—how to think beyond voice

Watch Now!