Contact Centers at a Crossroads: How Leaders Diagnose & Drive Impact (Metric Sherpa)

Your Tech Stack Isn't Helping. It's Hiding the Problem.

An independent analysis from Metric Sherpa reveals what actually changes when contact centers replace fragmented legacy environments with a unified platform.

The Results That Matter:

• 15% call volume reduction (KeyBank)
• 70% faster response times (EverWash)
• $20M in quarterly labor savings from AI at scale
• 10% lower operating costs

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Watch Now: Contact Centers at a Crossroads — How Leaders Diagnose & Drive Impact

Metric Sherpa Founder Justin Robbins conducted an independent analysis of the technical separators that allow some contact centers to advance while others stall.

✓ How to identify "architectural friction" masking deeper operational issues
✓ Why unified architecture unlocks automation that fragmented stacks can't
✓ Real customer journey stories from KeyBank and EverWash
✓ A decision-ready view for operators and executives

Watch the Session →