Reversing the Great Resignation (Pt 3): Best Practices for Creating a Culture of Agent Engagement

The Great Resignation is making contact center attrition more challenging than ever before.

Join UJET and DMG for Best Practices for Creating a Culture of Agent Engagement to learn:

• The value of applying best practices throughout the employee lifecycle, starting with the hiring process;
• Workforce scheduling policies that agents find troubling;
• The importance of upgrading the agent's role, career path, and perception within the company;
• New intelligent, real-time applications that give agents the timely feedback they’ve been asking for.

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