How UJET and Alvaria Fuel a Compliant, Proactive, Outbound Customer Journey

There’s no doubt that proactive outbound can be an effective strategy to drive positive connections with your customers. Eric Keller, senior research director at Gartner, states that "receiving proactive outreach leads to a 9% increase in a customer's value enhancement score." Whether you’re in a collections organization attempting to retrieve delinquent payments or in healthcare sending a reminder to a patient about an upcoming appointment, proactive outreach can be a powerful tool in driving diverse KPIs. However, the right solutions need to be in place to ensure you’re within strict compliance regulations. Without the right compliance-ready solutions, organizations face costly penalties on top of losing their positive brand reputation.

In this session, learn how UJET’s powerful CCaaS platform integrates with Alvaria’s proactive outbound solution to provide enterprise organizations the peace of mind of highly compliant experience throughout the customer journey.

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