New Generative AI-powered Virtual Agents from Google Cloud
Google Cloud’s Dialogflow CX is the leading Conversational AI for the contact center, driving improved CSAT, self-service, and savings from operational efficiency.
Now Google Cloud is supercharging Dialogflow CX with Generative AI, and offering standalone Intelligent Virtual Agents (IVAs) that can be deployed ‘over the top’ of your existing contact center infrastructure to accelerate digital and CX transformation.
In this session with Yariv Adan, Director of Cloud Conversational AI at Google Cloud, and Vasili Triant, COO at UJET, learn about this exciting new offer from Google Cloud, including:
- How to provide 24/7 access to immediate conversational self-service, across informational, transactional, and generative use cases
- How to quickly deploy from more than 40 pre-built agents OR build and train new natural-sounding, human-like chat, and voice-agents in just hours with Gen-App Builder
- How to configure AI agents’ outputs to include citations or automatically load web pages that are contextually relevant to the conversation
- How Generative Fallbacks let the IVA gracefully handle scenarios where there is no match to the user’s intent, providing personalized, empathetic outputs even when the question involves topics outside the company’s site or data, and
- How IVA can learn and improve over time, developing a deep understanding of customer intent, to resolve complex issues or provide personalized recommendations
- How Google Cloud’s commitment to responsible AI is essential to consumer trust
Watch Now!