Reversing the Great Resignation (Pt 1): Proven Strategies for Improving Agent Retention

High employee attrition is not a new issue for contact centers, as this has always been one of the most significant challenges, and little progress has been made in the past 30 years to improve the situation. 

Surprisingly, the Great Resignation is a positive trend for contact centers because it brings senior executives’ attention to a long-standing and severe problem, giving contact center leaders a real chance of receiving the support they need to resolve this staffing challenge. 

This webinar explores why contact centers can be challenging places to work, what agents want, and what companies should do to improve agent retention. This is the first installment of a three-part series to help contact center executives and managers address the Great Resignation and transform their department into a great workplace.