Reversing the Great Resignation (Pt 3): Best Practices for Creating a Culture of Agent Engagement

This white paper is the third of a three-part series about the Great Resignation and provides tactics to guide leaders in building agent engagement and making the contact center a great place to work. It addresses key topics including:

• the value of applying best practices throughout the employee lifecycle, starting with the hiring process
• workforce scheduling policies that agents find troubling
• the importance of upgrading the agent role, perception, and career path within the company
• new, intelligent real-time applications that give agents the timely feedback they’ve been asking for

Download this white paper today!