The Interaction Avoidance Imperative: Why Deflection is Costly Debt and Contact Elimination is the Future of CX

Stop Deflecting. Start Eliminating.

AI deflection doesn't solve problems—it just pushes customers away. The future of CX is contact avoidance.

The Cost of Deflection:

  • Legacy taxonomy debt keeps you chasing yesterday's problem

  • Workflow debt wastes dollars automating broken processes

  • The 95% blind spot hides the real systemic risks

✓ Why deflection creates costly debt instead of savings

✓ The Avoidance Imperative—eliminate problems at the source

✓ How autonomous taxonomy delivers ROI in days, not months

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