White Paper

Optimizing Channels for Customer Support

Customer support is moving away from siloed, channel-focused experiences to seamless and identical customer experiences.

UJET’s latest research illustrates the actions and preferences customers are searching for in a seamless support experience.

Did you know:

  • 72% of respondents thought that texting in real-time with an agent would improve their support experience.
  • 70% of customers believe in-app messaging and chat would enhance their experience with customer support.
  • 67% of respondents want the option to upload and share a photo with an agent so they can visually understand the problem.

Download the white paper today to learn how building a seamless and modern support strategy that embraces new tools and channels can increase customer satisfaction and drive business growth!

Fill out the form to download the the resource today!

Want to learn more about UJET?

Request a Demo