Stop solving tickets.
Start building experiences.

Great CX isn’t reactive; it’s proactive, personalized, and architected with AI at the core.
We call it an Experience Center — and we build the best ones in the world.

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Start Building Experiences.

Legacy contact centers treat customers like case numbers. UJET powers the Experience Center: a modern, AI-driven platform that unifies voice, chat, and mobile into seamless, contextual journeys.

Why UJET

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All-in-One multimodal CX orchestration in a single platform

Secure

Security isn't a feature — it's a foundation.

Security is in our DNA. From SOC 2 to HIPAA and PCI, UJET was built
with privacy and protection at the core. No PII storage. No shortcuts.
Just trust.

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AI-powered CX for organizations of any size

Transform and future-proof your contact center with UJET’s unified, AI-powered Contact Center as a Service (CCaaS) and Workforce Management (WFM) platform

AI-Powered Customer Experience

Empowered Agents

Optimize Operations

Actionable Intelligence

Unmatched Scalability and Security

Effortless, personalized experiences at every touch point

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Deploy generative AI virtual agents for personalized self-service across channels, seamlessly escalate to human-assisted conversations while preserving context, and empower agents with real-time coaching and next-best action guidance.

Reduce stress, improve productivity

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Automate routine tasks and workflows, and proactively coach agents with relevant information and next-best action guidance to enhance agent performance and customer satisfaction.

Improve visibility, forecasting, and decision making

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Gain holistic views of contact center performance, with AI-powered forecasting to optimize staffing levels, and data-driven insights to improve service levels, wait times, and costs.

Understand the “why” behind every interaction

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Use AI to identify conversational trends, root cause, and pain points, predict customer needs, and proactively personalize customer engagement

Protect customer data and your brand

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Unmatched security, built for reliability and disaster recovery, with a unique CRM-first approach (no PII storage), enterprise compliance and certifications to meet global standards, and the ability to seamlessly scale to meet demand.

Seamless integration with key customer service solutions

Ensure best-in-breed compatibility with UJET’s ecosystem of Customer Relationship Management (CRM), Workforce Engagement Management (WEM), Outbound Dialing, Quality Management, Virtual Agent, Agent Assist, and Business Intelligence (BI) partners.

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