UJET and Assembled - Better Together
UJET customers are already using the world’s most advanced contact center, and now they also have easy access to one of the world’s most advanced WFM platforms. We’ve combined Assembled’s automated scheduling, accurate forecasting capabilities, and actionable reporting with UJET’s CX features, CRM integrations, unrivaled failover architecture, and advanced reporting capabilities.
With the UJET/Assembled integration, you can finally get a modern CCaaS solution combined with a single source of truth for all your agents’ performance.
Assembled - Built for the Entire Team
Assembled is a WFM designed with the entire team in mind, with an intuitive UI built for all levels. No PhD in WFM required! Managers have the tools they need to easily build schedules and get real-time performance updates, while agents are empowered through transparency in scheduling and individual performance insights.
Speedy implementation
Assembled’s out-of-the-box solution was built to get your team up and running in days, not months, unlike legacy WFM tools. With simple, quick onboarding, you’ll see an immediate return.
Software that scales with you
Growing support teams can easily add new channels, queues, and team members, while maintaining the same levels of efficiency and schedule optimization.
Real-time reporting
Easily make intraday changes and respond quickly when issues arise.
Adherence Dashboards
Easily track agent adherence and performance metrics across all teams, queues, and channels. Assembled provides an intuitive dashboard to guide agent coaching opportunities and performance conversations.
Optimal schedule generation
Schedule hundreds of agents in seconds with automations and keyboard shortcuts, so you can ditch spreadsheets and complicated scheduling.
Complimentary white glove support
Our team is there every step of the way to make sure you’re getting the most value out of Assembled.
Accurate and actionable forecasting
Easy configuration plus clear insights help ensure that you’re able to right-size your staffing numbers and optimize schedules.
Slack and Google Integrations
With Slack and Google Calendar integrations, agents can sync their schedules and receive scheduling notifications.
Out-of-the-Box Integration with UJET, calendar apps & chat
1-2-3 Agent State Mapping
Fully Integrated Reporting & Analytics Capabilities
Why Use UJET and Assembled Together
Unleash the power of AI with a turnkey, cloud-native solution
The CX landscape is moving fast and growing exponentially. This UJET and Assembled alliance means that customers get access to two fully integrated best-of-breed solutions, as opposed to more generic, slow-to-adapt solutions available in the marketplace.
With the combined power of these two powerful platforms, customers get quicker updates, more advanced customization options, and more robust functionality. With UJET and Assembled, you know you’ve got the most modern CX solution available in the world, right now, right at your fingertips.
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