Contact Center Software Integrations
Integrate your Cloud Contact Center with the leaders in CRM, WFO, AI and Outbound. Seamlessly and securely integrate with best-in-class contact center solutions to deliver exceptional customer experiences with no compromises.
Customer Relationship Management (CRM) and Case Management
UJET was purpose-built to complement the CRM: No customer personally identifiable information (PII) is stored in the UJET platform, enabling content-unification and end-to-end automation for more efficient, personalized experiences.
This unique approach saves time and money through agent task automation, provides for better reconciliation of historical and real-time customer data, and offers unparalleled data privacy and security.
Natively embedded agent adapters are available for each CRMs below, along with the tools and APIs to integrate to your custom or homegrown CRM as well. Contact us to learn more.
Workforce Engagement Management (WEM), Workforce Optimization (WFO) & Workforce Management (WFM)
Effective employee engagement is at the heart of exceptional customer service. Combine the power of UJET’s next-generation CCaaS 3.0 with your choice of the leading and emerging Workforce Engagement providers, to forecast and schedule, ensure compliance, or automate quality management with advanced AI, speech analytics, and gamification.
Outbound Dialer
Empower your agents, increase productivity, and improve connect rates through automation with preview, progressive, and predictive dialing capabilities.
AI & Automation
Integrate your contact center with the leaders in Conversational AI and automation to introduce ultra-efficient virtual agents and continually optimize your agent abilities and customer outcomes.
