Extend and Unify Your CX Ecosystem with Contact Center Software Integrations
Integrate your contact center tools, data, and workflows for better agent and customer experiences with native integrations to your favorite enterprise applications.
Explore UJET’s Cloud Contact Center Integrations
Customer Relationship Management (CRM) and Case Management
UJET was purpose-built for the CRM and provides a natively embedded agent adapter to each of the leading CRMs below. Our unique integration approach saves considerable time for agents through task automation and minimizes data privacy concerns and data storage fees by storing all customer data in the CRM or your external data source of choice.
Don’t see your CRM listed below? UJET provides the tools and APIs to integrate to your custom or homegrown CRM as well. Contact us to learn more.
Workforce Optimization (WFO) & Workforce Management (WFM)
Whether you’re looking to forecast and schedule your workforce, ensure compliance, or automate your quality management process through advanced AI and speech analytics, UJET has selected best-of-breed providers for your contact center.
Outbound Dialer
Increase productivity and revenue potential with advanced outbound dialing tools such as preview, progressive, and predictive dialing that improve connect rates by automating campaign dialing for agents.
AI and Automation
Build intelligent IVRs, Virtual Agents, and provide customers with 24/7 self-service tools using AI-powered conversation platforms.
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